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ADDITIONAL INFORMATION | TERMS AND CONDITIONS

Terms and Conditions - Design House

SHIPPING • Delays, both in manufacturing and those outside the control of Design House (e.g. Acts of God or delays in transportation) may affect shipments. • Unless otherwise agreed to in writing, shipments and route choice will be selected by Design House. • Unless otherwise agreed to in writing, customers are responsible for shipping costs.

• • be responsible if shortages are not reported within this period.

DESIGN HOUSE ® NON-DEFECTIVE RETURN POLICY • Customers may return non-defective products to Design House for credit with prior authorization in the form of a Return Merchandise Authorization Number (RMA). To obtain an RMA, contact us by creating a ticket at www.todaysdesignhouse.com/contact. Your RMA will include information on where to ship your product and must be referenced on your shipment. The following criteria must be met for all non-defective returns: - Products must be returned to Design House’s Summerville, SC Distribution Center with RMA present on outside of box(es): Attn: Returns 300 Trade Zone Blvd Suite B, Door # 32 Summerville, SC 29486 • RMA must be approved before shipping back. - Returns are allowed within 90 days of shipment. - Non-defective returns are allowed up to 1% of previous calendar year of customers’ net purchases. - Products must be in new, resalable condition, meaning inventory is in complete original packaging, with no damage to the box or contents. - A restocking fee of up to 25% may apply. - Box-pack items must be returned in full box-pack quantities. - Discontinued products are not eligible for return. - Return may not be approved if quantity puts Design House in an adverse inventory position. - Customer pays return freight. - Credits paid based on original purchase price. • Missing or damaged parts – Please contact Customer Service at www.todaysdesignhouse.com/contact to have a replacement part sent. • Defective goods – In cases involving defective product, materials and/or workmanship covered under standard warranty terms, please contact Customer Service at www.todaysdesignhouse.com/contact, as returns require a Return Merchandise Authorization Number (RMA #) before being returned. • Your RMA will include information on where to ship your product and must be referenced on your shipment. • Design House is not responsible for any damages post-shipment and Buyer agrees to indemnify and hold harmless Design House against any claims related to such damages. BUYER’S REMEDIES • The Buyer’s exclusive and sole remedy for any breach of contract or warranty shall be limited to the replacement or repair of products as noted in with these Terms. - Returns require a Return Merchandise Authorization Number (RMA #) before being returned. • Please contact us by creating a ticket at www.todaysdesignhouse.com/contact to receive an RMA #. - Custom or special order products are not eligible for return. - Returns must be received within 30 days of RMA issued. - Returns may take up to 15 days to be credited. DAMAGED OR DEFECTIVE PRODUCTS

www.todaysdesignhouse.com

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